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Archive for July, 2012

Email Marketing Turns Prospects into Clients

Thursday, July 26th, 2012

In Email Marketing, it is ALWAYS about Communication — the importance of building customer relationships through communication and nurturing your customers through time by learning and remembering their individual preferences and interests. The acquisition of customer information directly from customers through personal interaction is the key. Then you must keep in touch with your customers on a regular basis ensuring them their needs and success remains in the forefront of your mind.

Continual communication can be expensive and time consuming. It is said to take more than six contacts before you can turn a prospect into a customer. This is why email marketing is an essential part of any company’s marketing. Email marketing is affordable and has a significantly higher response rate than direct mail and banner ads. Email marketing is the most effective way to increase sales, drive traffic, and build customer loyalty.

With email marketing your communications can include newsletters, promotions, sale announcements, service updates, invitations, and much more.

Besides the aforementioned cost benefits consider the following:

Email is fast – an email marketing flier can be built up in hours and can be distributed instantly. You can choose the exact moment to send it. The relevance (in terms of your marketing strategy) of email marketing allows you to capitalize on events and the factors that may impact when your audiences wants to buy, be notified, etc.

Email allows you to test – email marketing is a wonderful way to test and get immediate answers.

Added value in exchange for more information – you can use email marketing to gather additional information from your audiences. Having them fill out a survey or a form are just a few examples of how to execute this tactic. You also can provide instant benefits for your readers when they click on an ad within your newsletter.

So considering all the advantages isn’t it time to start (or continue more effectively) your email marketing. You need to address and practice the following (if you are not already doing so):

Have an email form on your website — offer customers a way to register through your website. It is the best way to build your list. A registration form can be added to your website with ease. The placement of an email registration feature on your website has an impact on conversion rates. It should be prominently placed on your website. If your website uses a content management system then the newsletter registration feature should be included.

Begin marketing a newsletter — sending newsletters to your customers is an effective email marketing technique. The newsletter can be weekly, monthly or quarterly. A newsletter provides an excellent opportunity to communicate with your customers on regular basis and to market your products and services.

Here are some simple methods to improve awareness about your marketing newsletter or email list and encourage people to register:

Include a link to register for emails in all email correspondence.
Include information about your email newsletter in invoices and company documents.
Include an email registration link in a prominent place on your website.
Let your team know to inform customers about your marketing newsletter.
Create an incentive to subscribe to your email or company newsletters.

Follow the rules — it is imperative you respect customer’s privacy and take all the necessary steps to protect customer data collected by your email marketing campaigns. Do not share information without prior consent. Your email marketing list should be opt-in. When customers register their email address they are agreeing to receive marketing emails from you.

Send quality emails – do not send out a poorly designed marketing email to customers. You should plan your marketing campaign in advance. The content of the marketing should provide value to customers. It is fine to promote your products but you should offer a variety of information. A well balanced email is more likely to succeed than a purely promotional email. Therefore, always focus on quality over quantity.

Select suitable subjects for your emails — a quality subject line for your email is vital in deciding how many are opened and read.

Layout and Design — the layout should be organized and easy to read. The design should be clean and modest. Any images used should be optimized for fast loading time. Also remember the design should reflect your brand.

Call to action — an effective email should encourage users to take action. A call to action in your emails can improve the chances of conversion.

Additional activities you should be doing — cleaning your email marketing list, which means performing basic list hygiene tasks periodically. Test your email marketing campaign properly before you send them out, i.e. perform a spell check; make sure any links in the email are tracked and not broken; another good technique is to send a copy to yourself first. Finally, measure the performance of your email marketing campaigns — monitor delivery rates, response rates, click rates, find out how many were opened and how many links were clicked.

*Did You Know? The oldest known symbols created with the purpose of communication through time are the cave paintings, a form of rock art, dating to the Upper Paleolithic. The oldest known cave painting is that of the Chauvet Cave, dating to around 30,000 BC.

The Truth about Delivery v. Deliverability

Tuesday, July 3rd, 2012

The language delivery and deliverability are consistently used in the email marketing industry. The problem is people use them as identical terms, but there is a significant difference between the two. The reason this is important to you is because understanding this distinction could bring considerable change to your ROI and your bottom line.

All marketing shares a common goal: conversion. You are usually trying to get the customer to sign up for something or buy something. You can do a lot to influence conversion long before the customer clicks that buy button.

Every marketing medium takes your customers down a different path to reach a buying decision. Internet marketing and email in particular allows a surprising number of measurement points that let you see how well your customers are responding to your message as they travel the purchasing decision path.

Delivery is the acceptance rate of all mail sent to an ISP. This includes mail accepted to inbox, junk, and mail that gets black holed — which includes a DNS based black hole list, a fake email account that is set up using Hotmail, Yahoo, etc., or disposable email addresses that are used when registering for something so future email (often SPAM) is routed to that address. There is a program, called Black hole that is used to route SPAM to separate folders so it can be checked by an IMAP client). Just because an email is accepted does not mean the user saw it. Think about it — do you read every piece of mail in your junk box or are you like everyone else and scan for important items and then delete all, leaving many messages unread?
Deliverability is the amount of delivered mail that goes to inbox. IP reputation, from name, content, user interaction, are all part of deliverability and determine if you will be allowed into the inbox, sent to the junk folder, or be forever forgotten in the black hole.

A good way to track deliverability is what we call Seed accounts. Seed emails are email addresses placed on a list to determine what messages are sent to the list and/or to track delivery rate and/or visible appearance of delivered messages. Seeds may also be placed on websites and other areas of the Internet to track Spammers’ harvesting activities.

You can get a rough estimate of how much of your mail is going to junk or inbox by sending to your seed accounts. However, be careful when using your seed accounts because some ISPs have rules to discipline people who try to inflate their open score by doing this on a large scale, which will negatively affect your reputation.

You also can see a direct impact, positive and negative, with deliverability in your eCPMsEffective cost per thousand impressions (eCPM) is the amount of revenue you can expect to earn for every 1000 impressions shown on your site. To calculate your eCPM you need to determine the number of impressions, or number of times the ad was shown. For example, over the past year the advertisement may have been viewed 10,000 times. Then determine the amount of earnings the ad made. For example, over the past year, an ad may have brought in $50 of revenue. Finally, divide the number of total earnings by the number of impressions and multiply it by 1,000. The sum is the effective cost per thousand. In this example, divide 50 by 10,000 and then multiple by 1,000 to get $5.
If your delivery rate stays the same and you are seeing an increase in clicks, revenue, or whatever your metric is and you have not made any additional changes, you can attribute this to improved deliverability. Keep a close eye on fluctuations as this can be an early indicator of improved or reduce deliverability.

If you have a 90% delivery rate but only a 40% inboxing rate, this means something is not right. If you only focus on delivery and not deliverability you are missing a huge part of the process. Start focusing on deliverability if you want your users to see your mail, and want to increase your value to the user. If those things are happening you should ultimately increase to your bottom line.

Email marketing has become a science so do not become overwhelmed with all the aspects you need to consider to become truly successful at it. What you need to do is consider using the services of a company that specializes in helping companies with email campaigns.

*Did You Know? Only 81% of emails sent during the first half of 2011 reached consumers’ inboxes. The Global Email Deliverability Benchmark Report found that 7% of emails worldwide were classified as SPAM and 12% were missing.




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